Your frequently asked Questions

Shipping Policy

Hopefully! I currently ship to the UK, Europe, North America and some parts of Asia. Check here for the full list of shipping countries.

The time your order takes to reach you will depend on where it is being shipped to. Orders are packed and shipped in 1 - 2 Working Days. Order cut-off point is 11am.

UK Orders 1 - 3 Working Days
EU Orders 7 - 9 Working Days (currently paused due to brexit)
USA & International Orders 9 - 12 Working Days

Your shipping costs are calculated by the size and weight of your order. You can calculate the cost of shipping (without having to add your details!) at the cart page.

To calculate shipping: just fill up your cart, then add your postcode and country to the shipping calculator to estimate your shipping costs.

Some items may offer you an additional postage charge if you'd like to pay extra to have it shipped in different packaging (such as Wrapping Paper rolled in tubes, rather than folded flat). This will be an option on the product page.

It's rare that an order gets lost in the post, but occasionally these things happen. If your order has not arrived in the time you expected it would, we can get this fixed.

Step 1: Double check your order - is the delivery address provided correct? (it seems obvious, I know, but you'd be surprised how often pesky autofill puts in a old postcode or a work address!)

Step 2: Check the tracking code (if you have one). The delivery company will update this link when they attempt to deliver your order for the first time. Sometimes they take it back to the depot and forget to leave a card. It can also be a good idea to check with your neighbours!

Step 3: Still no luck? Don't hesitate to reach out! Email me at hello@anniedornansmith.co.uk so I can investigate!

I always check and double check my orders, but we are all human, and sometimes I make a mistake! I am always happy to correct any order that is incorrect. Similarly, though damaged deliveries are rare, sometimes sommething goes wrong along the way and an order arrives in less than perfect condition. In either of these cases, don't hesitate to email me at hello@anniedornansmith.co.uk and we can get it sorted!

Returns and exchanges

Of course! Any item that is not personalised (eg: written messages inside cards) can be returned for a refund, as long as it returns to me in a safe, saleable condition.

Be sure to check out the Returns Policy for the full info on returns, and then get in touch via email (hello@anniedornansmith.co.uk) to organise a refund.

Exchanges are possible, as long as you are exchanging for an item at the same price (eg: a an a4 print for an a4 print.)

If you'd prefer a different size or different item, you should instead return for a refund and place a new order for the desired item.

I'm looking to make this simpler and easier, but for the moment, as a one-person business, this is the easiest way to keep exchanges simple and minimise confusion.

To arrange an exchange or return, get in touch at hello@anniedornansmith.co.uk

If the return is due to a change of mind, yes. The customer is responisble for the cost and safety of items returned for a refund.

If the return is due to a faulty itwm, you will be reimbursed for the cost of returning any items.

If you are arranging an exchange, you will be sent an invoice for the additional postage costs required to send a replacement item.

Any refunds will be processed via the same payment method you chose when checking out. After your refund has been processed by me, you can usually expect the money to return to you in 3 - 7 working days, though this time can depend on your payment method of choice, and also your bank.

Product Questions

Me! I try to keep as much stock available as possible, so you can find a beautiful frame that perfectly fits your prints. Click here to check out more info on adding frames to your prints.

Unfortunately, as all of my cards are made into permanent designs and ordered in bulk, I don't have the ability to alter or personalise designs. However, I do try to offer many cards that work for multiple occasions, so that you have a wider range of choice!

If you're after a large format or custom size, do get in touch. I can offer virtually all of my designs in custom sizes with made to order Giclee Prints.

Giclee prints are an archival, fine art method of creating prints so naturally come at a higher price point than usual, but the made-to-order nature allows me to order virtually any size. and the quality allows them to last a lifetime, perfect if you are looking for an investment piece.

Business chat

I have a blog! Check out the talkshop tag on my blog for all things behind the scenes.

I use a wide range of different printers, manufacturers and small-batch makers to create my products. I do like to chat a lot of behind the scenes and share a lot about running a business, but suppliers are the one thing I keep quite close to my chest. Sometimes they take years to research and discover, so I tend not to share this with others - especially if it's the first time we've ever spoken!

As a small business, I tend not to have mountains of stock sitting around, so occasionally popular items will sell out!

If an item you want is out of stock, you can sign up to be notified via email when it is back in stock. Just head over to the product page and select the out-of-stock item and click the "notify me when available" button. This will give you the option to enter your email and receive an email notification when the item is back in stock.

If you'd like to know if/when an item is back in stock, sometimes I'll be able to give you an idea of when I'm expecting new stock. Feel free to reach out on Instagram or get in touch via email at hello@anniedornansmith.co.uk