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Shipping times are extended due to COVID-19 situation. Please click here for more info.

FAQs

Where can I find a frame for my lovely new print?

You can add a frame to your order of any A4, A3 or A2 print in my shop, and I also sell them separately

I want to start a business like yours! Where should I start?

I've tagged all of my business related blog posts in one place where I try to offer some advice for people getting started! Check out my Talk Shop blog posts. 

Can you make custom pieces?

Sometimes! I'm always open to discussing custom or freelance work. Feel free to drop me an email at hello@anniedornansmith.co.uk

Can you make this print in "X" size?

The only items I can order to custom sizes at current are Giclee Prints which are made to order. I'm always happy to set up a custom invoice if you are looking for that extra statement piece. For all other home and paper goods, generally what you see is what you get, but never say never. If there's a certain size you're after, feel free to let me know what you'd like to see next. I chat regularly about new products and restocks on Instagram so feel free to come over and join the fun!

When will my item ship?

For COVID-19 Shipping info please click here.

Usually, items take 1-2 working days to be prepared and posted. Their shipping time will depend on your location, and the shipping method you choose at checkout. Click here for more detailed shipping info

Do you ship to my country? 

Hopefully! I currently ship to the UK, Europe, North America and some parts of Asia. Check here for the full list of shipping countries.

Do you accept Returns?

Yes! You may return any item from 14 days of receipt of your order, providing it is in an as-new and saleable condition. Click here for more Returns information.

I need to Return an Item, What should I do?

Check out the returns policy above, or send me an email at hello@anniedornansmith.co.uk and let me know you're wishing to return an item.

Oh no! My item got damaged in the post! What should I do? 

Don't panic! Check out the returns info under "incorrect/damaged/faulty goods".